Terms & Conditions

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website

These Terms will be applied fully and affect your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Intellectual Property Rights

Other than the content you own, under these Terms, Sylph owns all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Sylph may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Privacy

Please read Privacy Policy.

Expected delivery time:

Within Pakistan: 4-6 working days (Once the order has been confirmed)

The order delivery/dispatch may get delayed due to the influx of orders during sales and new Arrivals launches.

Address Modifications:

Address modifications are not allowed once the order has been placed (including cod and online paid orders).

Couriers:

Pakistan: Blue Ex

Please allow up to 2 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through the online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further.

Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contacting tracking information, be sure to check the junk/spam folder as well.

Order Cancellations

Orders placed through credit card or any other online payment system have to go through a fraud status check, and once cleared by our payment processor will be processed further. If the fraud status returns ‘failed’ the order is canceled automatically. For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 3 confirmation calls. If left unattended, your order will be canceled.

Orders can be canceled upon customer’s request any time before they are processed, Ala Rasi may cancel orders for any reasons which may include:

Out of stock items Pricing or technical errors

Shipping and Customs Duties:

We offer free shipping on orders above 2500 PKR for all Pakistan

Shipping charges are based on destination, size, and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.

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Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

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